The property world’s focus on diversity and inclusivity has sharpened throughout this year, as events like the Presidents Club dinner demonstrate a persistent gap to achieving a truly representative industry.This week’s CREFC Europe Autumn conference was based on this theme, examining the role for inclusive and diverse environments to propel our industry forward. A series of panels addressed the perspective of individuals, real estate businesses, investment strategy and the broader housing market too.Our very own David Mann joined a panel – ‘Being Inclusive and Diverse Through Our People’ – along with representatives from disability charity Purple, IJD Consulting, Wells Fargo and the Wellcome Trust. Together, the panellists discussed how best to balance the industry for gender, disability, and how to draw on a wider base of new talent.From a rich session, here are some of the key points we heard:Understand the gender role gapWhile discussion of pay is important, diversity is fundamentally limited by the range of people who see the potential of a career in property, let alone to progress in it.The industry risks becoming a victim of tradition if leaders continue to hire only those who look and sound like them. A major consequence of this pattern is what Eliza Manningham-Buller described as the gender role gap.Yet, we know a more diverse team is more likely to be adaptable and capable to solve a greater range of problems than those cut from the same cloth. But how do we break out of the blueprint?What the panel said:David Mann, TFT: “We need to be getting into schools and getting the next generation excited about construction and real estate. I’d urge you all as businesses to support organisations like Changing the Face of Property or Property Needs You. Look outside the box in recruitment policies. Get kids – not your friends’ kids - from different social backgrounds in for mentoring, for example.”Jane Hollinshead, IJD: “It’s about looking less at qualifications and expertise and [asking] what are the characteristics that will make a good employee of the next generation.”Know the difference between diversity and inclusivityHiring for diversity is the first part of the puzzle; cultivating an inclusive environment is the next part of ensuring different people can bring their expertise to bear in the best ways.As different people find their roles in new teams, it’s easy to fall back on old practices, processes, policies and attitudes which could be exclusive to new talent. Empowering everyone to make their needs understood will help shape initiatives or more subtle cultural changes which pave the way for acceptance and inclusivity to be part of the fabric of a business.What the panel said:Eliza Manningham-Buller, Wellcome Trust: “A little thing you can do is draw up a list of behaviours that are non-inclusive, such as having meeting at 6pm when people have childcare needs, or not advertising jobs openly, or jokes; you can list things that are not acceptable. That’s really helpful, people think: ‘I have done that, I need to be careful not to’.”Mike Adams, Purple: “If you think 3, 4, 5 percent of your workforce have disability needs, that is an underrepresentation – it should be 19 percent. It means you have people in your organisation probably operating sub-optimally, who have mental health or other disabilities, who are really anxious about whether they will disclose or not.”Don’t wait for change to leave you behind One of the greatest catalysts for change are our clients, who understand the inherent advantages of a diverse and therefore representative business. In turn, they expect their supply chain to embrace the same principles.Therefore, the case for diversity isn’t just about owing opportunity to the diverse array of brilliant people out there. It’s also, simply, good business – sustainable growth and delivering great work relies on finding and retaining talented people from all kinds of backgrounds.David Mann, TFT: “Clients are holding up a mirror to us. One (a major PropCo) recently told me: ‘If someone comes in and gives us a pitch from an all-male team, we’ll reject it immediately’. That’s a very powerful message to our industry.”Stacey Flor, Wells Fargo: “I think the biggest advice for people who work at big organisations is just be the change yourself, do it yourself don’t wait for HR to do it.”